Shipping Policy
Last updated: September 2026
At MUSE, we aim to make getting your new case as simple and reliable as possible. Below you’ll find everything you need to know about processing, shipping, tracking and delivery.
Order Processing
Orders are typically processed within 1–2 business days.
Processing time begins after your order has been successfully placed and payment has been confirmed.
During launches, promotional periods or periods of unusually high demand, processing may occasionally take slightly longer.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
Shipping Times
After your order has been processed and dispatched, estimated shipping time is typically:
5–8 business days
This means the total estimated time from placing your order to delivery is usually approximately:
6–10 business days
Please note that these are estimated delivery times and are not guaranteed.
Shipping
MUSE ships to customers in the United Kingdom and internationally.
Shipping options and any applicable charges will be shown at checkout before you complete your purchase.
Buy 2, Get 1 Free Offer
Qualifying Buy 2, Get 1 Free orders receive Free Worldwide Shipping while the promotion is active.
Simply add three eligible MUSE cases to your cart. Where the promotional conditions are met, the offer will be applied during checkout.
Delivery Delays
Although most orders arrive within the estimated timeframe, delays can occasionally occur due to circumstances outside our control, including carrier delays, customs processing, public holidays, severe weather, high seasonal demand or incorrect delivery information.
We recommend checking your tracking information for the most up-to-date status of your shipment.
Tracking Your Order
Where tracking is available, tracking details will be sent to the email address used when placing your order.
Please allow some time after receiving your dispatch confirmation for tracking information to become active within the carrier’s system.
Incorrect Shipping Address
Customers are responsible for ensuring that their shipping information is correct before completing an order.
If you notice an error in your address, please contact us as soon as possible.
We will do our best to update your details before dispatch, but changes cannot always be guaranteed once an order has entered processing or has already been shipped.
MUSE cannot be held responsible for orders delivered incorrectly due to inaccurate information supplied at checkout.
International Orders
International shipments may be subject to customs procedures, import duties, taxes or other local charges depending on the destination country.
Unless otherwise stated at checkout, any customs duties, import taxes or local charges imposed by the destination country are the responsibility of the customer.
Customs processing may also cause delays outside the control of MUSE.
Delayed Orders
If your order appears to be delayed, please check your tracking information first.
Carrier tracking can occasionally take time to update, particularly while a parcel is moving between distribution centres or countries.
If there has been no meaningful tracking update for an extended period, please contact our customer support team with your order number and we will assist you.
Lost or Missing Parcels
If tracking indicates that your order has been delivered but you cannot locate it, please check around your property, any safe delivery locations, household members, neighbours and the delivery carrier.
If you are still unable to locate your order, contact MUSE support and we will review the shipment with the relevant carrier.
Damaged Orders
If your order arrives damaged, please contact us as soon as possible and include:
- Your order number
- A description of the issue
- Clear photographs of the product
- Clear photographs of the packaging where relevant
We will review the situation and advise you on the next steps.
Returns
For information regarding returns, exchanges and eligibility, please see our Returns Policy.
Contact Us
If you have any questions about your shipment, please contact MUSE customer support and include your order number wherever possible.